At Venus Sutra, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us through any communication channels.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, shipping/billing address, and payment details when you make a purchase or contact us.

• Communication Data: Messages you send to us via email, WhatsApp, or contact forms.

• Custom Order Details: Personalization preferences, custom messages, branding/logo files for bespoke or corporate orders.

• Technical Data: IP address, browser type, device information, and pages visited on our website (collected through cookies or analytics tools).

2. How We Use Your Information

Your data is used to:

• Process and fulfill your orders.

• Customize products and packaging per your requests.

• Respond to your queries or support requests.

• Improve your shopping experience and our services.

• Send you order updates, promotional offers (only if opted in), and customer care communications.

• Fulfill bulk, wedding, or corporate order requirements as per your specifications.

3. Sharing of Information

We do not sell or rent your personal data. We may share your information with:

• Shipping partners to deliver your orders.

• Payment gateways to process transactions securely.

• Trusted third parties involved in order fulfillment (e.g., printers for custom labels).

• Legal authorities if required by law or to protect our legal rights.

All our partners comply with privacy standards and confidentiality requirements.

4. Data Security

We take appropriate security measures to safeguard your data, including:

• Encrypted transactions through secure payment gateways.

• Regular website maintenance and malware scans.

• Limited access to customer data by authorized personnel only.

5. Cookies and Analytics

We use cookies and similar technologies to improve website performance and enhance your browsing experience. You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.

• Correct any inaccurate or outdated information.

• Withdraw consent for promotional communication at any time.

• Request deletion of your personal data (except where required for legal or transactional purposes).

To make any such requests, please contact us at info@venussutra.com.

7. Children’s Privacy

Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

8. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our business practices or legal obligations. The updated version will always be posted on this page with the effective date.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, feel free to reach out:

Email: info@venussutra.com
WhatsApp: +91 9891055553 | +91 7827718112